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Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. Please respect the publisher and the author for their creations if their books are copyrighted. But tonight is no ordinary night. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. She argues that such commonplaces are crucial to defining cultural identity in contemporary literature and shows how the stereotype's ambivalent nature exposes the crises of liberal development in South Asia. From the Trade Paperback edition. Author by : Shehzad Nadeem Languange : en Publisher by : Princeton University Press Format Available : PDF, ePub, Mobi Total Read : 46 Total Download : File Size : 50,8 Mb Description : In the Indian outsourcing industry, employees are expected to be "dead ringers" for the more expensive American workers they have replaced--complete with Westernized names, accents, habits, and lifestyles that are organized around a foreign culture in a distant time zone. A diverse group of personae, never before assembled in a similar manner, make their appearances in the various chapters: the young mulatto happening upon a photograph about skin color in a popular magazine; the man from Martinique hearing himself named "Negro" in public in France; call center agents in India trained to Americanize their accents while speaking with customers; the Algerian Jewish philosopher reflecting on his relation to the French language; African intellectuals debating the pros and cons of using English for purposes of creative writing; the translator acting by turns as a traitor and as a mourner in the course of cross-cultural exchange; Cantonese-speaking writers of Chinese contemplating the politics of food consumption; radio drama workers straddling the forms of traditional storytelling and mediatized sound broadcast.
Shehzad Nadeem writes that the relatively high wages in the outsourcing sector have empowered a class of cultural emulators. This book will be of interest to academics working on South Asia, gender and labour studies and issues of globalization, identity and social change. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies, 2nd Edition helps put value on customer relations efforts undertaken in call centers and shows you how to implement new strategies for continual improvement and superior customer service. Want to make it truly great? Surveillance is tight, management is overweening, and workers are caught in a cycle of hope and disappointment.
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